최근 검색
최근 검색 없음

Support Lead
가입한 날짜: 2021년 10월 16일
·
마지막 활동: 2022년 1월 12일
팔로잉
0
팔로워
0
총 활동 수
14
투표 수
2
플랜 수
3
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Support Lead
Support Lead님이 에 댓글을 입력함
Support Lead님이 에 게시물을 만듦
Hi everyone!
I'm very happy that there is such an amazing community. I have a question about the CSAT survey in the requests themselves. Has anyone created them? Is it possible to make a CSAT survey in the requests with a default CSAT? I mean that I want to make a feature that we will work in this way:
An agent solves the ticket, then in several minutes CSAT survey will be sent in the same ticket with the phrase like 'thank you for contacting us, rate our support and blah-blah-blah using two options:
1 - helped
0 - didn't help
I guess that it might be more productive than a separate letter in several hours. If I miss the same topic (but i've looked for them), please share them. Thank you in advance!
2022년 1월 12일에 게시됨 · Support Lead
0
팔로워
2
투표 수
10
댓글
Support Lead님이 에 댓글을 입력함
Hi!
Is it possible to manage this Chanel in the way, so we'll get direct messages on Instagram like usual tickets in Zendesk? Without any buttons and similar features.
댓글 보기 · 2021년 8월 31일에 게시됨 · Support Lead
0
팔로워
1
투표
0
댓글
Support Lead님이 에 댓글을 입력함
Hi Eric,
Great to hear from you. Yep, you're right. So, the workflow looks in this way:
1. A client contacts us.
2. We identify a client by email and create a link to the amplitude with the events of this user, so our agents don't need to look for it manually but they'll have a direct link to the Amplitude page of this use directly by clicking on the link created in internal notes automatically after creating a ticket. Hope it sounds clear. However, I'm ready to share more details.
Have a good day!
댓글 보기 · 2021년 8월 23일에 게시됨 · Support Lead
0
팔로워
0
투표 수
0
댓글
Support Lead님이 에 게시물을 만듦
Hello!
Unfortunately, I couldn't find this topic here in the Community. We need to make links to Amplitude, so they'll be created automatically and posted in the ticket in Internal notes when a ticket is created by a client. Here is an example of such a link: http://link.ru/?email=name@gmail.com
How could we make such a feature? Does Zendesk have something which might help?
2021년 8월 19일에 게시됨 · Support Lead
2
팔로워
3
투표 수
3
댓글