Laura Porter

Thanks for the really helpful guide.  However - when I run this report, I am missing data from the Ticket ID and Leg agent names columns, and in the Leg completed status column I am seeing 'Completed' values only. Can you advise what's gone wrong here? Thanks 

Hello 

I think it would be great if customers could contact us via live chat, and then be given the option to request a call back.  Doing this would open up a schedule tool for them to select the next available date and time - then book in a 10 minute slot. 

Agents could then see this calendar and either manually (or auto-magically) reserve time to make the calls. 

Thanks