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Joanna Isac
가입한 날짜: 2021년 10월 31일
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마지막 활동: 2024년 1월 31일
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님의 최근 활동 Joanna Isac
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Yes this is basic functionality that is much needed. Dave Dyson (gmail) Brett Bowser is there another way to configure an automation that will set the status of tickets to open on a specific day, or after X days, without changing the assignee, group or the priority?
댓글 보기 · 2024년 1월 31일에 게시됨 · Joanna Isac
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I understand internal notes are a System of Record. However, sometimes an agent can make a typo or add a note that is incorrect and wants to make changes within minutes - it's not possible.
The option to "Redact" a note - although helpful in some ways, does not address this issue. Because, if you have typed the wrong date, for example, there is no way to change that. You would need to redact the incorrect information, then add an additional note with the correct information - so adding to the clutter.
There should be a way to allow at least admins or designated agents to delete/edit a note but keep track of that record in the Events log.
This is common functionality with other customer support softwares.
댓글 보기 · 2022년 4월 21일에 게시됨 · Joanna Isac
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Any plans to add user-level internal notes? These would be automatically visible on any tickets opened by that user.
댓글 보기 · 2021년 11월 23일에 게시됨 · Joanna Isac
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