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Amy Langdon

가입한 날짜: 2022년 11월 03일

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마지막 활동: 2023년 10월 17일

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님의 최근 활동 Amy Langdon

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댓글Formatting and customizing your email

I noticed in the documentation that this includes attachments.  Does it only include the attachments for the latest public comment or all attachments related to the ticket? 

{{ticket.latest_public_comment_html}}

댓글 보기 · 2023년 10월 17일에 게시됨 · Amy Langdon

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댓글Routing

We just started using this today and I'd like to be able to see how many agents did not accept a chat when it was offered to them.  We are seeing a delay of 2-3 minutes before something is accepted by a rep, but I don't know if it's a flaw in the system or if it's happening because reps are not accepting the message and it's rolling to the next one.  How can I figure out which scenario we have going on?

댓글 보기 · 2022년 11월 03일에 게시됨 · Amy Langdon

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