Irene Griffin
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Hello will anyone answer this question posted last year? We have agents across the country looking at activity in other time zones.. thanks
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What will trigger the need for you to merge an org? When there are two orgs with different names but each have ticket history associated to them. If they are in a closed status there is nothing y...
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Overcoming this with private Views, where you can include last update by assignee (group by) then running a manual report exported to excel every day to handle performance oversight. This is a gla...