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Jed Hollander

가입한 날짜: 2022년 1월 11일

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마지막 활동: 2024년 5월 08일

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님의 최근 활동 Jed Hollander

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댓글Routing

Barry Neary that's disappointing. Frankly, this whole conversation is disappointing. The problem with the application as it's built now, is you're trying to determine how a company handles their day to day ticketing process when you know nothing of the variables that help inform a team if such a feature can be utilized. In reality, you should be providing a basic feature kit that is industry standard and THEN customize it. You're working backwards and we're been telling Zendesk for the last 3 years what we want out of this specific feature and you're still not listening. Forcing users to a 3rd party app that costs money that you're probably getting a kickback on, is greedy and not good optics.

 

Makes me think very hard on whether or not I want to renew this product this year.

댓글 보기 · 2024년 5월 08일에 게시됨 · Jed Hollander

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댓글Building reports

Need a bit of help on this one.

 

I have nested drop down fields and each value in the drop down field has a unique tag but ends with _US, _uk etc. Is there a formula I can use that IF _US is a tag on a ticket, it returns the exact value for that ticket?

 

Thanks you in

댓글 보기 · 2024년 3월 01일에 게시됨 · Jed Hollander

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댓글Ticket automation and collaboration

Apologies if this was asked / answered but, can a side conversation be initiated from Slack to Zendesk, or can it only be done from Zendesk to Slack?

 

thanks

댓글 보기 · 2024년 3월 01일에 게시됨 · Jed Hollander

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커뮤니티 댓글 Developer - Zendesk APIs

Christopher Kennedy another question on this.

 

If the encoded ID needs to be in the body, what address is the email sent to? sending to our support alias creates a new ticket, and sending to the support+idxxxxxxx doesn't work at all.

 

TYIA

댓글 보기 · 2023년 12월 21일에 게시됨 · Jed Hollander

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댓글Formatting and customizing your email

Hi there, Aimee Spanier

 

Is there a way to clean up this markup 

{% for comment in ticket.comments %}

 

Comment:

{{comment.created_at}}

{{comment.created_at_with_time}}

{{comment.author.name}}

{{comment.value}}

 

Attachment:

{% for attachment in comment.attachments %}

{{attachment.filename}}

{{attachment.url}}

 

{% endfor %}

 

{% endfor %}

 

to only include the URL's for all the attachments in public comments but not the comments? The above returns all comments without an attachment as well and I'm having trouble editing it. 

Thanks!

 

댓글 보기 · 2023년 11월 28일에 게시됨 · Jed Hollander

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커뮤니티 댓글 Developer - Zendesk APIs

Thank you for the clarification. The documentation on any of the API stuff is not exactly as flushed out as I figured it would be so thank you again.

댓글 보기 · 2023년 11월 21일에 게시됨 · Jed Hollander

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커뮤니티 댓글 Developer - Zendesk APIs

Following up here what’s the syntax of use? Do we just add the encoded ticket ID to the subject line or is it its own email address? Thanks.

댓글 보기 · 2023년 11월 15일에 게시됨 · Jed Hollander

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댓글Security and user access in Zendesk Support

Ivan Miquiabas thank you for confirming.

댓글 보기 · 2023년 11월 09일에 게시됨 · Jed Hollander

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댓글Security and user access in Zendesk Support

Was this ever answered? 

I Agree would be good to know Api token with restricted acesss

I want to give someone API Access to work on an integration but I do not want them to have access to reporting. Is this possible?

 

Thanks.

댓글 보기 · 2023년 11월 08일에 게시됨 · Jed Hollander

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댓글Building reports

Good afternoon.

Is it possible to report out on a specific field and only the tag that corresponds to the drop down selection in the field?

 

For example I have a dropdown with 10 choices, each of those 10 choices has it's own unique tag. I want to report out on only choice 1 and show only the tag that corresponds with choice 1 in the dropdown.

 

Thanks in advance.

댓글 보기 · 2023년 10월 10일에 게시됨 · Jed Hollander

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