Eduardo Cunha
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총 활동 수45
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수0
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플랜 수22
활동 개요
Eduardo Cunha님의 최근 활동-
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Read CC organization
답변함I need to update the trigger that notifies the requester of comment update, that if the requester's organization is external (one that is not from our company) or the CC' organization as well is ex...
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Ticket attachments
답변함Is it possible to make attachments open directly on their respective programs like word, and pdf, instead of having to download everything?
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User guide?
답변함Is there any page with the main articles an agent would need to work on tickets and anything related to their permissions? I already have this link: https://support.zendesk.com/hc/en-us/categories...
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I know that there is app's inside zendesk Marketplace, for example: https://www.zendesk.com/marketplace/apps/support/358944/field-conditions/?queryID=2f9f54e20abef583204b87cf43448acd This app is pa...
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Fiquei com uma dúvida, no início do artigo fala que será liberado para planos Suites a partir do Growth: Mas no meio do artigo explica que será apenas para o plano Enterprise:
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Problemas com Encaminhamento Omnichannel
O encaminhamento omnichannel está ativado em minha conta com as regras de capacidade. Quando meus agentes ficam online, eles recebem automaticamente mais tickets do que a capacidade deles permite. ...
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How to make attachment field required on web form for customers?
I've been searching to find a way to make zendesk attachment field required and I found this documentation: https://support.zendesk.com/hc/en-us/community/posts/4409515169946-Requiring-a-ticket-att...
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How can I bulk import articles from csv or excel files into zendesk guide?
답변함Is there anway to import articles in bulk to zendesk Guide? I have more than 2 thousand articles and I'd like to import those ones in bulk without having to create article by article.
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Zendesk integration with Jira
I've set up an integration between zendesk and Jira, and I've heared people say that is possible to sync zendesk ticket status with the status on the tasks on Jira, That means if I change the statu...
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Dashboard creation
답변함Hello! I'd like to know if it is possible to create a dashboard that shows how many tickets an agent did not accept. Important: the routing is set by "Assigned" as on the image below: So for exa...