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Burim Ibrahimi

가입한 날짜: 2022년 11월 10일

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마지막 활동: 2024년 2월 28일

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댓글General questions about email and email template

Hello

We have a field named [Review Date].
How can we validate against it to say:

- email the assignee when the Review date has elapsed?
 (there must be a way to prevent looping of endlessly sending emails if review date is not changed)


- email the assignee 7 days before the Review Date is due?

 

 

댓글 보기 · 2024년 2월 28일에 게시됨 · Burim Ibrahimi

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댓글Ticket management

Hello

I understand there is an option to manually delete a ticket.
However, it is a bit tricky when it comes to "deleting tickets for multiple users".

We have a case scenario where we will be deleting a few users from zendesk.
Deleting a user account - does not delete the ticket which then requires you to delete them manually.

Question is: how do we bulk delete ALL TICKETS from various users?
Just quickly tried to view a X user's tickets: of which majority ones are marked as closed.

It allows me to select only the outstanding tickets but not the closed ones?
We need to delete any possible tickets created by those users.

How do we tackle this case?

Thanks

댓글 보기 · 2023년 7월 31일에 게시됨 · Burim Ibrahimi

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댓글Data exports or data uploads

Hey All

I understand the .JSON export is the ONLY option if you need to export everything from Zendesk, that say to include ticket ID's / Subjects / Descriptions / Comments etc etc. basically everything. 

The challenge, however, to export only ticket assigned to a specific Group or/and raised by XYZ.
What are the options in this regards?

Alternatively, what would the API URL call be as such? 

댓글 보기 · 2023년 3월 31일에 게시됨 · Burim Ibrahimi

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댓글Accounts and billing

Dear Support Team


Does Zendesk support the payment per invoice/PO instead?
If so, what is the process to get that setup?

 

Thanks

댓글 보기 · 2022년 11월 10일에 게시됨 · Burim Ibrahimi

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