OVO

and also for tags, can we add/grab 1 specific tag that is added into the ticket (for example we have 5 tags tagged into the ticket)?

Hi team,

Can we create a custom placeholders? We want to add data about customer's request such as block account, change phone number etc. We have that data field on Zendesk form that manually filled by agents

Hi everyone, 

I'm trying to review my group's performance on this ticket handling matter. So I have 3 teams and when a ticket came to use, the ticket will be assigned to team A first then assigned it to team B and last team C then team C close the ticket. In this article I did not find any metric or calculation to know how long a ticket is spent on team B and team C. Anyone can help?