Emma Fitzsimons
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Emma Fitzsimons님의 최근 활동-
Emma Fitzsimons님이 에 댓글을 입력함
Hi, Is there a plan to develop missing Article Recommendations reports for the messaging channel? Regarding note from earlier in this thread: For example, these reports include metrics about answe...
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Emma Fitzsimons님이 에 댓글을 입력함
Since moving to Messaging we are missing some vital pieces of reporting in Explore. I'm now deep-diving into metrics on Answer Bot and in particular on case resolution from article recommendations....
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Emma Fitzsimons님이 에 댓글을 입력함
Since migrating from Live Chat to Messaging, we are now missing a vital piece of reporting - First Reply Time for Messaging. Checking in for an update please as I notice the latest comment here wa...