Karen Hynes
-
총 활동 수117
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수3명
-
투표 수3
-
플랜 수41
활동 개요
Karen Hynes님의 최근 활동-
Karen Hynes님이 에 댓글을 입력함
Hi Robert Elliott Thanks for the message. Yes this announcement is for current EAP customers. We have paused enablement for further EAP customers currently as we look to improve the experience by a...
-
Karen Hynes님이 에 댓글을 입력함
Hi Lauren Benkov, Thanks for getting in touch, the dataset reload will be taking place of the course of today and tomorrow. Customers should have access to unified and custom state metrics early n...
-
Karen Hynes님이 에 게시물을 만듦
Important notice: Data reload required for the Agent State Historical Reporting EAP datasets
The following post is to note that we are currently making some enhancements for this functionality through the addition of unified and custom state reporting for Omnichannel routing customers! In ...
-
Karen Hynes님이 에 댓글을 입력함
Hi everyone, thank you for your feedback and for raising this again as it has been a few months since we have been able to provide an update. Rest assured this feature update remains top of mind bu...
-
Karen Hynes님이 에 댓글을 입력함
Hi Krishna, This space is for posts relating to the Agent state and activity EAP in Explore. To get more visibility on your post I would recommend moving it to the general Explore space within the...
-
Karen Hynes님이 에 댓글을 입력함
Hi Bobby Watton, Thank you very much for this feedback. It's really appreciated. Custom state reporting is planned for both Live data and Historical reporting. Live data is planned to be released ...
-
Karen Hynes님이 에 댓글을 입력함
Hi both, Thanks for reaching out! Please feel free to sign up via the following form. Thanks, Karen
-
Karen Hynes님이 에 게시물을 만듦
Want to provide some EAP feedback?
Hi there! We're reaching out to understand how you are using the Agent State Historical Reporting EAP and any feedback you may have! There are some questions below, however, please feel free to co...
-
Karen Hynes님이 에 댓글을 입력함
Hi Gerald J, Yes we will be including Custom states later this year- most likely a q4 timeframe. Thanks, Karen
-
Karen Hynes님이 에 댓글을 입력함
Hi Amelia, This is currently an active EAP. You can sign up via the following form! Any further questions, please let me know. Thank you, Karen