최근 검색
최근 검색 없음

Stephan Marzi
가입한 날짜: 2023년 6월 06일
·
마지막 활동: 2024년 8월 14일
팔로잉
0
팔로워
1
총 활동 수
286
투표 수
7
플랜 수
128
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Stephan Marzi
Stephan Marzi님이 에 댓글을 입력함
Building API's and other useful tools would be great. For sure the standard user is really into the details, but the starting ones or even the admins of the departments using the support tool does not know how to set up things like this.
댓글 보기 · 2024년 8월 14일에 게시됨 · Stephan Marzi
0
팔로워
2
투표 수
0
댓글
Stephan Marzi님이 에 댓글을 입력함
0
팔로워
0
투표 수
0
댓글
Stephan Marzi님이 에 댓글을 입력함
Hi Helen,
We also mentioned that in several cases. Please check if the browser is up-to-date. I would also recommend to use Google Chrome. The most common problems with drag and drop were solved after an update.
We also use an additional app of Leafworks.de/ Knots.io. The side con app allows us to transmit the files between ticket comment and side conversation without any effort. This helps us a lot.
Regards,
Stephan
댓글 보기 · 2024년 6월 25일에 게시됨 · Stephan Marzi
0
팔로워
2
투표 수
0
댓글
Stephan Marzi님이 에 댓글을 입력함
Thomas Verschoren : Nice one! Thanks!
댓글 보기 · 2024년 6월 04일에 게시됨 · Stephan Marzi
0
팔로워
0
투표 수
0
댓글
Stephan Marzi님이 에 댓글을 입력함
In Germany we have a co-determination by a third party called works-council. This party has also Impact like the managing board and HR. They are taking into consideration the interests of the employees. Transparency on basis of personal data are forbidden.
댓글 보기 · 2024년 5월 26일에 게시됨 · Stephan Marzi
0
팔로워
1
투표
0
댓글
Stephan Marzi님이 에 댓글을 입력함
Hi Helen,
We are using this feature and I am also glad having it. Admins can set the users group in the profile of every agent:

In case the standard is a “general group” and if you would like to set the agents favorite group as the one that should be used in tickets, please set the respective group of every agent manually:

In case the agent is considered in a couple of groups, the agent - while taking a ticket to his account - will automatically set the ticket to the standard group.
Do you have further questions?
Regards, Stephan
댓글 보기 · 2024년 5월 16일에 게시됨 · Stephan Marzi
0
팔로워
0
투표 수
0
댓글