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John Winberg

가입한 날짜: 2022년 4월 21일

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마지막 활동: 2022년 4월 21일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

+1 The same here, out of the 15 bad ratings that we received over the past Quarter 3 of them were rated wrongly by mistake. This is a huge impact in our satisfaction score. And there could be more as not all customer are willing to respond or engage in our follow up calls. I believe this requires a quick fix as many companies uses their CSAT score as their number 1 performance indicator. Accuracy is of huge essence here!

댓글 보기 · 2022년 4월 21일에 게시됨 · John Winberg

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