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Elena

가입한 날짜: 2022년 2월 17일

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마지막 활동: 2022년 7월 13일

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님의 최근 활동 Elena

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi!
The field for ticket id in the merge pop-up window can hardly be seen. Does this have to do with default fonts and colors? Can I adjust it to make it clearer?

댓글 보기 · 2022년 7월 13일에 편집됨 · Elena

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댓글Explore recipes

It doesn't work in either Support: Updates or Support: Tickets
In tickets you can't add the formula. In Updates it doesn't return any results.
Also, someone should go through the instruction over again. It's unclear and there are errors. It mentions both datasets, tickets and updates by the way.

댓글 보기 · 2022년 6월 02일에 편집됨 · Elena

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댓글How to solve unexpected issues with reports

+1, moreover there are values that I deleted like ages ago and they are still on the Explorer list and it's annoying

댓글 보기 · 2022년 6월 01일에 게시됨 · Elena

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댓글How to solve issues with the email channel

Hi! Is there a way for a ticket to have the priority status assigned automatically based on whether the client is VIP or not? I have an option to select the priority manually. The trigger for automatic assignment doesn't seem to work. Thanks.

댓글 보기 · 2022년 4월 06일에 게시됨 · Elena

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댓글End users and organizations

Hello!
I'm new to Zendesk, and I'm trying to understand what would be the best way to organize tickets we receive from end-users of two different apps.

Here's what I need:
1. Separate Help Centres for two groups of end-users where
Group 1 using app A has access to app A Help Centre while Group 2 using app B has access to app B Help Centre.
2. Two sets of templates, one per end-user group.
Currently, I have over 100 templates, the list is long and it's not easy to navigate.
I'd prefer 50+ for Group 1 using app A and 50+ for Group 2 using app B.
3. All of the other settings and triggers could be the same for both groups.

Kind regards,
Elena

댓글 보기 · 2022년 2월 17일에 게시됨 · Elena

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