Shayan Moussawi
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마지막 활동
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회원 가입일
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Shayan Moussawi님의 최근 활동-
Shayan Moussawi님이 에 댓글을 입력함
With simplified email threading enabled - private comment notifications that agents receive, no longer show the person who posted the comment. This is quite bothersome - are there any plans to upda...
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Hello @Dainne Lucena, There are no additional apps that I have installed. For us, if an external ID was submitted via API, it would be displayed in the customer context panel. The feature also st...
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If you are willing to use another app on top: I recommend the Hide Ticket Fields app. It allows you to hide even the Brand and Form fields. Apart from that, there seems to be some documentation on ...
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Why was the display external ID in customer context panel feature disabled yesterday?
답변함Last week Zendesk introduced a new feature, which would allow agents to see the customer external ID in the user/customer context panel. (there was also a green verified logo right next to it) This...
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Points 1 and 4 should be alleviated with this new feature of Zendesk Agent workspace which says that Tickets should open at the top of the last unread message: https://support.zendesk.com/hc/en-us...
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„when the ticket is long (with signatures, images etc...), we start at the very end; we are obliged to scroll all the way to the top. Not practical!“ According to Zendesk the Ticket should auto...
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Are there any plans to allow this particular option within the Zendesk interface? "You can also use the Zendesk API to list the users, organizations, or tickets related to a specific related object...
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We would also be interested in this. But as far as I know this EAP is limited in terms of the kind of intent it can recognize. As in, it can only recognize intent related to E-Commerce solutions. ...
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Is it possible to list all the related Tickets, Users, Organizations?For example if I linked a Ticket to an Organization - I also want to be able to view all linked Tickets to an Organization - pre...
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@... Great that it is something you consider.Another feature that would be useful would be to extend the search capabilities in a lookup field to consider the external ID or other profile data - at...