Shayan Moussawi
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총 활동 수246
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수107
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플랜 수64
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Shayan Moussawi의 최근 활동-
With simplified email threading enabled - private comment notifications that agents receive, no longer show the person who posted the comment. This is quite bothersome - are there any plans to upda...
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Hello @Dainne Lucena, There are no additional apps that I have installed. For us, if an external ID was submitted via API, it would be displayed in the customer context panel. The feature also st...
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If you are willing to use another app on top: I recommend the Hide Ticket Fields app. It allows you to hide even the Brand and Form fields. Apart from that, there seems to be some documentation on ...
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Points 1 and 4 should be alleviated with this new feature of Zendesk Agent workspace which says that Tickets should open at the top of the last unread message: https://support.zendesk.com/hc/en-us...
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„when the ticket is long (with signatures, images etc...), we start at the very end; we are obliged to scroll all the way to the top. Not practical!“ According to Zendesk the Ticket should auto...
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Are there any plans to allow this particular option within the Zendesk interface? "You can also use the Zendesk API to list the users, organizations, or tickets related to a specific related object...
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We would also be interested in this. But as far as I know this EAP is limited in terms of the kind of intent it can recognize. As in, it can only recognize intent related to E-Commerce solutions. ...
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Is it possible to list all the related Tickets, Users, Organizations?For example if I linked a Ticket to an Organization - I also want to be able to view all linked Tickets to an Organization - pre...
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Nick Liang Great that it is something you consider.Another feature that would be useful would be to extend the search capabilities in a lookup field to consider the external ID or other profile dat...
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"Capture useful info like device, browser, and language by adding an extra step into the bot flow. See Understanding bot flow step types." Is this referring to the collect information step type?I.e...