Alexan
-
총 활동 수31
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수10
-
플랜 수10
활동 개요
Alexan님의 최근 활동-
Alexan님이 에 댓글을 입력함
since enabling CTS, we wanted to automate ticket status whenever a customer replies on the ticket (email/messenger/social media)I tried with this condition to set ticket status = OPEN , however, we...
-
Alexan님이 에 댓글을 입력함
Adding on to the above, perhaps it may be a cache issue.1. i activated CTS yesterday and this morning, i noticed all my closed tickets did not show the option for creating a followup ticket.2. some...
-
Alexan님이 에 댓글을 입력함
i have just activated CTS and I noticed that once a ticket is closed, there's no longer the option to "create followup ticket" like we had prior to activating CTS. I get that Closed tickets now is ...
-
Alexan님이 에 댓글을 입력함
I too would love to have the feature to view reporting on up/down votes changes month over month
-
Alexan님이 에 댓글을 입력함
Some issues i have when testing Light Agents to handle internal escalations from my primary agents1. Im having issues to allow the primary agent (paid agent in zendesk) to see in their View wheneve...
-
Alexan님이 에 게시물을 만듦
JWT authentication with Messaging SDK
Previously when we used LiveChat legacy SDK, we had the following working well for us such as:1. customer details (Name/Email/Phone) were being pushed into a chat ticket for a logged in user on our...
-
Alexan님이 에 댓글을 입력함
I am having some issues to get data for the % of users who are selecting the "transfer to agent" option in our flow builder. I tried using "count" with the keyword of "Or, chat with an agent" but i...
-
Alexan님이 에 댓글을 입력함
+1 we also need to add in Malay as language option for botflow
-
Alexan님이 에 댓글을 입력함
+1000. The current botflow configuration is so limited.We'd need a botflow option to add a step option as a link, and also option to add a step to go back to 1st flow (main menu)
-
Alexan님이 에 댓글을 입력함
Yes its still an issue for me Christopher Kennedy. Thanks for sharing that link. We're currently troubleshooting via ticket #10596810