Kyle Pinkley
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Kyle Pinkley님의 최근 활동-
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Add Zendesk Trigger condition - Identify logged-in user
We would like to see a new trigger condition added that identifies if a "logged-in user". Our use case is to create a trigger if the brand is set to a particular brand, the requester was not signe...
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Agreed, this is one thing we had to get accustom to when switching to the New Agent Workspace last year and would love the old behavior back.
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Restrict agents from changing Display Name
예정되지 않음As a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first and last names for chat.
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I would love to see this functionality as well. I had an agent request this.
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This post mentions wanting the unshare functionality in triggers and automations. I would like to see this ability in macros as well.
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Feature Request: Log changes in Audit Log when toggling options under End Users authentication
예정됨If a Zendesk admin disables/enables an option (ex. Zendesk Authentication) in the End Users area (instance.zendesk.com/admin/security/end_users), this is not logged in the audit log. It would be he...
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New Agent Workspace: Inconsistent behavior after submitting a note in long vs short ticket
We noticed inconsistent behavior with the New Agent Workspace and submitting a note, depending on if the ticket is short vs long. We reported this to ZD (ticket 6437763) but was told by the Custome...
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We would also like to see Grammarly support added when "Enable fix for composer" is disabled.
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Allowing admins to toggle following Organization Requests for end users
End users have the ability to follow/unfollow Organization Requests in the Help Center. https://support.zendesk.com/hc/en-us/articles/115002997048-Submitting-and-tracking-requests-in-the-Help-Cente...
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CC all/select users in an organization when a ticket is created under that organization
When a ticket is created I would like the option to CC all users (or select users) in the organization anytime a ticket is created by another user under that organization. I asked in Zendesk chat t...