Hillary Latham
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마지막 활동
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활동 개요
Hillary Latham님의 최근 활동-
Hillary Latham님이 에 댓글을 입력함
Hey Stephan, in the Ticket updates dataset, there are four attributes dealing with changes to fields. You can use these to find updates where a specific field was changed.
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Thanks Chandra! We have the issue with SLAs not triggering and now I know why!
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@... I agree that the audit log is not useful now that successful logins are listed. Date range isn't a helpful filter for me - most of the time I'm looking to see who changed a particular record ...
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Yes, another great alternative. I have done something like this before to show the differences between weeks. I haven't tried toggle between month and quarter. If you get something working well,...
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Apologies - I see I misread your original post. I don't know of a why to do this date comparison dynamically off the same query. Does sound like a cool feature to possibly share on the feedback ch...
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Hannah, you can tell individual components on your dashboard to ignore filters. So when you add this query to a dashboard with a filter, in the query options, choose "Exclude filters" and exclude ...
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Hillary Latham님이 에 게시물을 만듦
Sorting results by metrics in a table chart format
From my comment in this article: https://support.zendesk.com/hc/en-us/articles/360022183794?page=1#comment_360002497954 I would like to sort on any table column by clicking on the header. I can do...
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I'm not sure what the options might be for facebook or twitter (we do not use those options), but we have an email send to the requester via a trigger when a new ticket is created. Here is what ou...
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Agreed. It would be nice to auto add skills from a user record to a ticket via a trigger. A trigger action that was Add Skills From current assigned user's record to ticket. I see how skills were...
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What is the problem? Customers cannot export their list of tickets (mostly they'd like currently open or recently solved). Why is it a problem? They need a list they can review and distribute eas...