Hillary Latham
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총 활동 수123
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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투표 수42
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플랜 수57
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Hillary Latham의 최근 활동-
I agree with this feedback. Some additional ways to lock down queries from others seeing them or editing them would be useful. We have a similar use case. Management has many queries for agent pe...
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Hey Stephan, in the Ticket updates dataset, there are four attributes dealing with changes to fields. You can use these to find updates where a specific field was changed.
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Agree with Ryan. I have summary queries and it would be nice to be able to click on the summary number and see some information about the summarized number. In one of my use cases, I'm summarizin...
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Thanks Chandra! We have the issue with SLAs not triggering and now I know why!
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@... I agree that the audit log is not useful now that successful logins are listed. Date range isn't a helpful filter for me - most of the time I'm looking to see who changed a particular record ...
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I've seen this as well sometimes for a new query that I'm creating for the first time. I agree, it would be nice if it didn't clear everything out.
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Yes, another great alternative. I have done something like this before to show the differences between weeks. I haven't tried toggle between month and quarter. If you get something working well,...
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Apologies - I see I misread your original post. I don't know of a why to do this date comparison dynamically off the same query. Does sound like a cool feature to possibly share on the feedback ch...
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Hannah, you can tell individual components on your dashboard to ignore filters. So when you add this query to a dashboard with a filter, in the query options, choose "Exclude filters" and exclude ...
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Agreed. It would honestly be helpful if anyone could mark someone in or out (we would open it up to anyone at our organization). Right now it's only admins if an agent forgets to mark themselves ...