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Thomas D'Hoe
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2022년 2월 01일
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님의 최근 활동 Thomas D'Hoe
Thomas D'Hoe님이 에 댓글을 입력함
Hi George,
Unfortunately the Play Mode is always showing the next available ticket.
I think the best approach for you is to create a separate view with unassigned tickets and use Play Mode in that view.
I hope this helps a little bit...
Thomas
댓글 보기 · 2019년 11월 29일에 게시됨 · Thomas D'Hoe
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Thomas D'Hoe님이 에 게시물을 만듦
Maybe consider to create "Read Only ticket fields for agents".
2019년 11월 05일에 게시됨 · Thomas D'Hoe
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Hi everyone,
Could it be that the automatisation "notification recently sent" doesn't works when you have 3 surveys for the same customer on the same day?
I have an example where the survey question was sent for 3 ticket to the same customer on the same day.
As you can see in the screenshots, the "last satisfaction date" was on 26 March 2018.
I have 3 ticket examples where the automatisation for survey was fired on that date (26/03/2018)
One.
Two.
Three.
Normally my automatisations are correct:
=> ask for survey
Notifaction recently sent:
Overview:
Can someone help me? Thanks!
Thomas
댓글 보기 · 2018년 3월 28일에 게시됨 · Thomas D'Hoe
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Work around suggestion: https://support.zendesk.com/hc/en-us/community/posts/115007818067-Restricting-Satisfaction-Surveys-by-Date
댓글 보기 · 2017년 10월 04일에 게시됨 · Thomas D'Hoe
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