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Cassie Salgado

가입한 날짜: 2023년 4월 12일

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마지막 활동: 2024년 3월 16일

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커뮤니티 댓글 Q&A - Talk and text

Ok we do have that set up for French, but those agents only answer French calls. With this method, would a bilingual agent be able to see the type of caller (based on group?) and answer in the correct language?

댓글 보기 · 2024년 3월 16일에 게시됨 · Cassie Salgado

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커뮤니티 댓글 Q&A - Talk and text

We have bilingual phone agents. How would an agent know if they're receiving a call in English or Spanish?

댓글 보기 · 2024년 3월 14일에 게시됨 · Cassie Salgado

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댓글Web Widget documentation

We have multiple examples where this occurs without the action of logging in or out. Some other action is randomly causing the ticket to be closed by merge. It's frustrating for agents and end users who lose the connection mid-conversation without any explanation. I've had a long back and forth with Zendesk support, which has not completely solved the problem, as we can't recreate the scenario. It's, as I said, random, leading me to believe it's buggy. Is there any way we can disable this? 

댓글 보기 · 2023년 11월 03일에 게시됨 · Cassie Salgado

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댓글Using legacy AI agent functionality

We'd like to dig more into the content of our top unresolved answers but I can't find a way to pull ticket ID in the flow builder data sets to do so. How would I go about this?

댓글 보기 · 2023년 4월 12일에 게시됨 · Cassie Salgado

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