Pavlo Zaporozkyi

Hello!

Should Chat Conversations API subscription to incoming messages still work when using Zendesk Messaging? Like when a visitor transfers a conversation to an agent or writes a new message.

Thanks!

Hello!

Is it possible to get information about the message (or chatbot transcript) and the visitor when using Chat Conversation API with Zendesk Messaging? Also is it possible to get an indication that the message was sent via Zendesk Messaging?

We are using Web Widget (classic). And we are not using Sunshine Conversation API.

Some additional info.

We have an integration that can exchange messages with web widget chat visitors.
It is using Chat Conversation API and works well with Zendesk Chat.
But when Zendesk Messaging is enabled Chat Conversation API’s "subscribe to message” and "subscribe to chatActivity” don’t work. We can subscribe, but the handlers are not invoked when a visitor initiates a conversation.

Can we make it work somehow?

We also tried using a Trigger to assign the new Messaging tickets to our integration agent. In that case our chatActivity handler is being invoked, but the only info we can get from there is channel id, so we still missing the message and visitor info.

Thanks!