D- Ash

What's going on with this? I need a resolution

Why can't I find a support phone number or an email address? Why do I have to post publicly on a forum?

And why can't I find a solution to this issue in the help files? Because when the pop-up arrives, I get a pop up saying I should go to the help files, but there is no solution in the help files.

Also I want to remove 2 people from our subscription and keep just one person.

When I try and reduce the number of seats, it says "the most recently added seats will be removed from your account" but doesn't tell me if I'm going to be able to select the people I want to be removed, or which accounts will be removed.

And I don't want to remove the person who is using zendesk the most. Please advise

And how do we change the number to one in our area, instead of some Alabama area code. We are in Northern California

So we've been using the Phone/SMS number provided by zendesk for a while now

But today it said "Account blocked"

When you click support, there is no support related to the issue. Frustrating!