최근 검색

최근 검색 없음

Gustavo Sanchez's Avatar

Gustavo Sanchez

가입한 날짜: 2021년 11월 08일

·

마지막 활동: 2021년 11월 08일

팔로잉

0

팔로워

0

총 활동 수

2

투표 수

0

가입 플랜

1

활동 개요

님의 최근 활동 Gustavo Sanchez

Gustavo Sanchez님이 에 댓글을 입력함

댓글How to solve issues with the email channel
Help and FAQs

Hi Support, I have an agent in two different Groups, is there any way to automatically assign the ticket to that agent WITHIN an specific group?

Let's say, Agent Belong to GROUP A and GROUP B, I need any tickets with "something" on the summary to be assigned to "GROUP B/AGENT's NAME".

I haven't seem to be able to do this, I wonder if maybe using an specific order on "group -> GROUP B" and then "assignee -> Agent's name" , or the other way around it would work.

Any input would be appreciated.
Thanks in Advance 


댓글 보기 · 2021년 11월 08일에 게시됨 · Gustavo Sanchez

0

팔로워

0

투표 수

0

댓글