Amber Barnes
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@Jonathan - This is all done through Zapier app integration with Zendesk? Also, Zapier is a monthly cost from what I see. Is that correct?
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+1 for this. We would also like to be able to utilize SLA on internal actions.
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Adding my +1! We have a very high volume of tickets, and follow-ups tend to get neglected due to this issue and creates a poor end-user (requester) experience.
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You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full
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Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management ...
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Also would find this feature to be very useful. We have a few teams that work tickets with sensitive merchant information, which we cannot have any other groups in Zendesk having access to. These t...