Joining this request train!

Feature Request Summary:

I'd like to be able to allow sound and/or pop-up browser notifications on mac when one of my tickets is updated. In-app notifications would also be good. Something like the new chat messaging update, but for your owned tickets.

Description/Use Cases:

As a manager, I don't own many tickets in Zendesk. I am not in the queue or in my Zendesk task regularly throughout the day. Most days, I check when I think to. That leaves emails waiting that I would have liked to reply to earlier. The fact that my only notification option for new email... is another email, just doesn't meet my needs!

That said, I can see how as a regular agent getting notifications for every ticket update could be overwhelming. One should be able to turn them off or on, and ideally choose what status (open, new etc) sends a notification.

Business impact of limitation or missing feature:

I lose time, and if my agents re working on anything outside the queue, it would allow them to dig in and focus on that other task without needing to check in on Zendesk.