최근 검색
최근 검색 없음

mnemosyne
가입한 날짜: 2021년 10월 29일
·
마지막 활동: 2023년 10월 19일
팔로잉
0
팔로워
0
총 활동 수
22
투표 수
9
플랜 수
3
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 mnemosyne
mnemosyne님이 에 댓글을 입력함
There are scores of other ticketing systems that achieve this yet do not violate audit requirements (such as maintaining a history of when an item is modified and what was modified). Besides, why would history be lost? Why not design it so that all previous information in the ticket is saved like a version history as you see in products like SharePoint Online, etc.
I mean this only for administrators and not for end users. If you can't trust the administrators or technicians behind the system, that's not a fault of the system but rather in personnel.
댓글 보기 · 2022년 7월 18일에 편집됨 · mnemosyne
0
팔로워
0
투표 수
0
댓글
mnemosyne님이 에 게시물을 만듦
I understand the reason why people might not want the ability to edit previous replies in a ticket, however, this should not be a setting that's hardcoded into this system. We use tickets to track monthly internal audits and not having the ability to edit a response is frustrating.
Please create a setting that allows for us to enable or disable the editing of tickets. This is a very basic feature in free help desk offerings out there.
2022년 7월 15일에 게시됨 · mnemosyne
0
팔로워
4
투표 수
3
댓글
mnemosyne님이 에 댓글을 입력함
Why is this not just a built in feature? Free ticketing software like Spiceworks does this at a base level. Tickets are automatically refreshed on a near-instant basis when a new one is submitted. How are we in 2022 and still asking for this level of basic functionality from a Ticketing app?
댓글 보기 · 2022년 5월 03일에 게시됨 · mnemosyne
0
팔로워
4
투표 수
0
댓글
mnemosyne님이 에 댓글을 입력함
Are there any plans to add something like "To" and "From" time fields? For example, if a user needs to report information to HR regarding a timecard correction, the date would be very helpful but they typically need to add times, with potential ability to add multiple dates and times.
댓글 보기 · 2021년 11월 12일에 게시됨 · mnemosyne
0
팔로워
0
투표 수
0
댓글
mnemosyne님이 에 댓글을 입력함
That was it.
It would be helpful if the UI expanded the tag to show the problem. The default view is to have tags hidden.
Still, strange that it had a PTO tag instead of matching the field value. Thanks for your help.
댓글 보기 · 2021년 11월 02일에 게시됨 · mnemosyne
0
팔로워
1
투표
0
댓글
mnemosyne님이 에 댓글을 입력함
@Aimee Spanier
Working now! Thanks!
댓글 보기 · 2021년 11월 02일에 편집됨 · mnemosyne
0
팔로워
0
투표 수
0
댓글
mnemosyne님이 에 게시물을 만듦
I can't understand why these two tags are not unique? Is the "PTO" tag being used elsewhere I might not be aware of? This is a new environment.
2021년 11월 02일에 게시됨 · mnemosyne
0
팔로워
2
투표 수
4
댓글
mnemosyne님이 에 댓글을 입력함
Dave Dyson (yahoo end-user) any ETA on a fix?
댓글 보기 · 2021년 11월 02일에 게시됨 · mnemosyne
0
팔로워
0
투표 수
0
댓글
mnemosyne님이 에 댓글을 입력함
Brett Bowser this request was made 7 months ago.
Still having the same problem. Doesn't look like this was ever fixed.
댓글 보기 · 2021년 10월 29일에 게시됨 · mnemosyne
0
팔로워
0
투표 수
0
댓글
mnemosyne님이 에 게시물을 만듦
For example: https://support.zendesk.com/fast.wistia.net/embed/iframe/i0lqhz1m1n?popover=true
I wanted to watch a video about how the custom fields for users is utilized but it doesn't work. This isn't the first, second or even third time I've found broken links in the documentation. How am I supposed to rely on these support pages if many of the embedded links or videos don't even work?
2021년 10월 29일에 게시됨 · mnemosyne
1
팔로워
1
투표
0
댓글