Patrick Argao

It would be great if there is a pop-up notification or warning every time an agent manually changes the status of a ticket to Open, Solved, Pending, etc if there's another open ticket from the same customer and the same brand.

Hello Brett!

Yes. The challenge is Shopify kept on insisting the issue was not on their end. When we contact Zendesk Support, they would say Shopify. So I decided to see if someone else from here is experiencing the same issue.

Per Shopify:

I hope this email finds you well. I wanted to provide you with an update regarding the error message your customers have been encountering when replying to your emails through email forwarding. We have been actively investigating this issue with the assistance of our technical team, and I wanted to share the latest information with you.
 
After thorough analysis by our technical team, we have determined that the email forwarding setup on Shopify's end is properly configured. This means that the issue is likely related to compatibility between the forwarded emails and certain email servers or security software used by your customers. It is important to note that false positives or compatibility issues can sometimes occur with email forwarding, leading to error messages suggesting the presence of a virus, even if there isn't one.
 
We would like to clarify that this issue is not related to the DMARC (Domain-based Message Authentication, Reporting, and Conformance) notification that you received. The DMARC notification is a separate security measure that helps protect against email spoofing and unauthorized use of your domain. It does not directly affect the compatibility or error messages encountered during email forwarding.
 
To address this issue, we recommend considering the following steps:
 

1. Contact Email Service Provider or IT Support: We suggest reaching out to your customers' email service providers or IT support teams to discuss the error message and inquire about any known issues or limitations related to email forwarding compatibility. They can provide specific guidance based on their email setup and help troubleshoot the issue from their end.

1. Alternative Communication Methods: In the meantime, it may be beneficial to explore alternative communication methods to ensure smooth and uninterrupted communication with your customers. Direct email exchanges or secure messaging platforms can serve as viable alternatives.

 
We understand the importance of resolving this matter promptly and ensuring seamless communication with your customers. Our support team, in collaboration with our technical experts, is available to assist you and provide any necessary guidance throughout this process.

Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. 
I input the correct DNS Setting to ensure access. However, ZD failed to authenticate our email forwarding. Do you have any suggestion on how to fix this? 

We have a domain that is "Managed by Shopify", exampledomain.com. We've set it up on Shopify that whenever someone sends an email to support@exampledomain.com it will be forwarded to support@exampledomain.zendesk.com. It's been working fine for the longest time, however, I believe, due to the recent email from Shopify regarding DMARCs, our customers started to receive undeliverable messages whenever they responded to our messages.

I've contacted Zendesk Support and was told the issue is with Shopify. I contacted Shopify and was told the issue was with Zendesk.

Anyone who has the same issue?

I want to scrape some of the values from the events from our existing Zendesk tickets. I'm looking for someone who can teach me how to do this.

I found this link from Zendesk Community:

https://support.zendesk.com/hc/en-us/community/posts/4410685338906/comments/4411084668570

This is the article on how to do it:

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/?_ga=2.214659799.1775125963.1684766868-582711690.1679673865

Hello!

My name is Patrick, owner of an eCommerce Customer Agency. Whenever I have new clients who are not Zendesk users, I would always recommend them to use Zendesk. Is it possible to duplicate or copy all the settings/configurations I did from one Zendesk to another? Basically, everything is the same. Right now, I have to do them manually and it takes time.

Thank you, David! In the interim, do you have any Zendesk workarounds? I'm asking because like right now, we have 30 brands in Zendesk which would have 30 Shopify stores. My team would have to scroll up and down to look for the associated Shopify store depending on the current brand they are working on.

I have 30 brands and when I integrate the Shopify store for each brand, all 30 would show up even though the other 29 is not related to the ticket.

Has this been implemented yet?

https://support.zendesk.com/hc/en-us/articles/4408837984026/comments/4408849215770

Typo, check the capitalized word below

Email sent to Zendesk Support can be suspended or rejected. Suspended emails are OTEN, but not always, spam. This article explains what suspended tickets are and your options for managing them.