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Abbey O'Connor
가입한 날짜: 2021년 10월 26일
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마지막 활동: 2024년 2월 12일
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님의 최근 활동 Abbey O'Connor
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I'm not sure I understand the questions; how would a view update by itself? If a condition it required was no longer possible because a value was removed from the instance (say, it called for a certain ticket field value, which I removed)?
We would need visibility of ALL (made by agent, admin, or Zendesk) changes to views, either within the audit log and/or within the view itself.
댓글 보기 · 2024년 2월 12일에 게시됨 · Abbey O'Connor
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Would really love to see this option. We have additional brands available to our biggest accounts and to not have those support tickets available in their portal for them to view and monitor is really unfortunate.
댓글 보기 · 2023년 12월 29일에 게시됨 · Abbey O'Connor
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Would love if Zendesk allowed you to see, within a view, the history of changes to a view, including what the change was, who made it, and when. I am not able to easily identify this information in the Audit Log and am not sure that the audit log drills down enough to show the detail I am looking for.
2023년 12월 27일에 게시됨 · Abbey O'Connor
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Can you only use the layout if you apply it to a Contextual Workspace? I created a new one in my Sandbox, set it as the default, and then refreshed my support instance a few times and it's still not showing the updated layout. Is there a step I am missing?
댓글 보기 · 2023년 11월 21일에 게시됨 · Abbey O'Connor
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Thanks Alex Zheng. Just to be sure, I see "web form" and "web service" listed as attributes under "Update Channel". Checking both of those will show me just the comments sent within the Zendesk Support platform?
댓글 보기 · 2023년 11월 06일에 게시됨 · Abbey O'Connor
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Hi Alex Zheng, thanks for the answer. Is there a way to see just comments sent from within Zendesk if we wanted?
댓글 보기 · 2023년 11월 03일에 게시됨 · Abbey O'Connor
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Are Agent Comments only comments sent by the agent from within Zendesk? Or, if the agent's individual email address is copied on the case, and they reply from our email platform (Outlook), does that also get counted as an "Agent Comment"?
댓글 보기 · 2023년 11월 02일에 게시됨 · Abbey O'Connor
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Brett Bowser if we sign up for the EAP and configure our user accounts so that the newest comments are on TOP, will we have to reset that layout when this gets included in a general release? Or whatever change we make to our accounts/users in the EAP will hold through?
댓글 보기 · 2023년 10월 10일에 편집됨 · Abbey O'Connor
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This is definitely needed! It has been a pain point for our agents since we got Zendesk in (no visibility to end user or light agent's out of office). Would love to see OOO replies add to the case but not actively send out as an email to requester and cc on the case (perhaps show as an internal note with the ability to turn public).
댓글 보기 · 2023년 10월 03일에 게시됨 · Abbey O'Connor
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This is causing confusion and frustration for our CS agents - it's hard to find the true NEWEST comment since it's not fully at the bottom, but rather at the top of the bottom-most comment. Please allow for an adjustment back to newest at the top.
Thanks!
댓글 보기 · 2023년 5월 03일에 게시됨 · Abbey O'Connor
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