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Thalia
가입한 날짜: 2024년 9월 24일
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마지막 활동: 2024년 10월 31일
Zendesk Solution Consultant & Product Owner @ Zendesk Premier Partner Insignio CRM GmbH https://www.linkedin.com/in/thalia-bossemeyer/
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님의 최근 활동 Thalia
Thalia님이 에 게시물을 만듦
Zendesk usually waits for 5 seconds after a greeting, to give the caller a chance to press a key.
Zendesk will only include the 5-second wait if the call includes at least one option that uses a keypress, including:
- IVR menus
- Voicemail
- Opting in or out of recordings
- Callback requests
If the line doesn't include any of these options, Zendesk won't add the extra wait time.
Feedback:
→ For example, I don't want silence when I have voicemail active, because I don't want callers to press 1 to leave a voicemail.
A way to switch the 5 second silence on and off would be really great.
The silence is not really appropriate as customers tend to think the connection cannot be made.
2024년 10월 31일에 게시됨 · Thalia
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