최근 검색


최근 검색 없음

Sara Beaudet's Avatar

Sara Beaudet

가입한 날짜: 2022년 7월 21일

·

마지막 활동: 2023년 1월 19일

팔로잉

0

팔로워

0

총 활동 수

6

투표

1

플랜 수

2

활동 개요

님의 최근 활동 Sara Beaudet

Sara Beaudet님이 에 댓글을 입력함

댓글Ticket customization

Echoing Josh's comment above. I'm super excited about the custom ticket statuses, but it isn't showing up on my account either.

 

Edit: We haven't enabled Agent Workspaces which is likely why. It might be nice to throw that requirement in a callout for folks, I glanced over it without much thought

댓글 보기 · 2023년 1월 19일에 편집됨 · Sara Beaudet

0

팔로워

1

투표

0

댓글


Sara Beaudet님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)

It'd be immensely helpful if I could create a view which filters by the last person to update a ticket. I have some tickets which remain Open to avoid certain automation, and I'd appreciate being able to filter those tickets to just those where the last response was not by me.

Alternatively a filter where I can do "Hours since latest assignee update > Hours since latest requester update" would suffice

2022년 9월 27일에 게시됨 · Sara Beaudet

2

팔로워

3

투표 수

2

댓글


Sara Beaudet님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)

Hey guys! Something my teammates and I have noticed is that some ticket responses will generate a hyperlink to the ticket on the ticket's number:

But then other tickets don't:

I think this might be due to the assignee/vs follower status and the other colleague I know has also investigated this a little agrees.

It's a very minor annoyance in a system that I otherwise love very much, but I think that most people would probably prefer being able to click on the hyperlink regardless of whether they're assigned or not, as oftentimes several agents need to collaborate on tickets.

Thanks,

Sara:)

2022년 7월 21일에 게시됨 · Sara Beaudet

1

팔로워

3

투표 수

1

댓글