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Alex M
가입한 날짜: 2022년 2월 14일
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마지막 활동: 2023년 9월 11일
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Is there a max number of custom statuses that can be set? Also curious if there is any plans on implementing the ability to delete custom statuses in the future or if that needs to be a request? Thanks for the information.
댓글 보기 · 2023년 8월 17일에 게시됨 · Alex M
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Alina Wright - any progress on Private groups and suspended tickets? very interested to see solutions as we have a very similar position to JN Lights 3rd bullet point.
댓글 보기 · 2023년 8월 09일에 게시됨 · Alex M
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Is there anyway to see a log of actions taken on Suspended tickets? See what agent recovered or deleted the items in the suspended tickets.
댓글 보기 · 2022년 9월 12일에 게시됨 · Alex M
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I Believe that this document is outdated with recent updates to the layout. Duplication appears to be changed as there is no longer a pen icon next to the metrics in the drop down but an eye, which brings up the standard calculated metrics panel on the right where the duplication option looks to be located now.
댓글 보기 · 2022년 7월 01일에 게시됨 · Alex M
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Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.
Also its 2022 and this submission is from 2018, can we get an update from Zendesk on what the status of this request is? If this product feature isn't on the road map than our company will have to look for alternatives work flows to this type of ticket field usage.
댓글 보기 · 2022년 5월 20일에 편집됨 · Alex M
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Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.
댓글 보기 · 2022년 5월 19일에 게시됨 · Alex M
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