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Nancy

가입한 날짜: 2022년 5월 09일

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마지막 활동: 2022년 6월 14일

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님의 최근 활동 Nancy

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Thank you Hiedi Kysther! I'm wondering how user replies to a closed ticket since we didn't let closed ticket shown on user's end. Or did they just reply via the email? since our mobile SDK tickets will also send an auto email to user's email address just in case user doesn't notice the ticket update. Really appreciate your help!

Best,
Nancy

댓글 보기 · 2022년 6월 14일에 게시됨 · Nancy

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Hi Jennifer, just noticed that there's a Channel called: Closed Ticket. Could you help provide a bit more info on this? thanks!

댓글 보기 · 2022년 5월 20일에 게시됨 · Nancy

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댓글Ticket customization

Thanks DJ!

 

Looks like we're only receiving this error message on 5/9, not sure if there's any change in the system or not, it's now resolved, thank you!

댓글 보기 · 2022년 5월 11일에 게시됨 · Nancy

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댓글Ticket customization

Hi,

 

We just found out that there's an update on the ticket field/tag rule and it's really bothering us - we can no longer use slash (/) for our ticket tags. However, there are several tag we've been using for years which contain slash, removing the slash now will affect our data and make it really difficult for us to keep tracing certain tags.

 

Is there any way to rectify this or if we could setup something to make the system automatically recognizes the two tags (with slash or with out slash) as the same one? Thanks!!

댓글 보기 · 2022년 5월 09일에 편집됨 · Nancy

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