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Jacqui T
가입한 날짜: 2022년 2월 10일
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마지막 활동: 2024년 4월 12일
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님의 최근 활동 Jacqui T
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Businesses: Hi, we're a business, using your software designed for businesses, and we'd like to do some reporting based on business days only
Zendesk: Hmm, I dunno, sounds like a bit of a unique requirement to me
댓글 보기 · 2024년 4월 12일에 게시됨 · Jacqui T
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This has been marked as 'Completed' but has not actually been completed? The only solution offered is if the ticket raised is in a private group, which is only a solution for a limited number of scenarios, and not what this community post is asking about.
댓글 보기 · 2024년 1월 15일에 게시됨 · Jacqui T
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Is there a way to access the ID's behind lookup values in placeholders?
To expand - if I have a custom field which is a lookup type for organisation, the placeholder {{ticket.requester.custom_fields.}} gives me the name of the organisation selected. Is there a way for me to access the ID in a placeholder instead?
댓글 보기 · 2023년 8월 29일에 게시됨 · Jacqui T
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The DATE() function no longer works on text values. In fact the formula validator specifically says it requires numbers as input (though will accept the year as text), see screenshot below (using the example from this document).
While it allows me to pass a text formatted timestamp, I cannot then use the value given as a date in other date functions, such as date_format(), whereas previously it formatted these as expected.
댓글 보기 · 2023년 7월 27일에 게시됨 · Jacqui T
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The DATE functions no longer work as described in this documentation.
For example - the documentation gives the example of using the DATE() function as 'DATE("1995","06","09","13","15","00")' however this now gives an error. It does work if the date parts are provided as number, but as there is no function supplied to convert numbers stored as strings into numbers stored as numbers we can't make use of this.
This behaviour is one of multiple recent changes to how the date functions work and has broken reports for us. It is not described on the previously published article warning of upcoming changes to Explore.
While the example I gave is picked up by the internal validator, none of the other problems now affecting date functions I've encountered have been - validator says it's find, but the report says it's broken with no advice on what the issue is.
댓글 보기 · 2023년 7월 26일에 게시됨 · Jacqui T
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Hi Ashwin Raju
You previously said you should have some updates in H1 2023 regarding end user access to lookup fields - are these available yet?
댓글 보기 · 2023년 6월 28일에 게시됨 · Jacqui T
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Hi Ilaria,
I don't have access to the dashboard now as it was a client's one, but I think it was a mistake I'd made where I hadn't selected the right time filter.
Frustrating that I can't remember exactly, I mainly remember the 'face palm' feeling when I spotted the rookie error!
댓글 보기 · 2023년 6월 08일에 게시됨 · Jacqui T
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Hi Justin,
I can't remember what the issue was now, but I think we did solve it.
댓글 보기 · 2023년 4월 18일에 게시됨 · Jacqui T
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As an update in case anyone else is experiencing the same problem - this is by design and there is no workaround on the Zendesk side. Webhooks sent from Zendesk apparently never follow redirects as a security measure, so endpoints must be configured to not require them.
댓글 보기 · 2023년 3월 27일에 게시됨 · Jacqui T
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When sharing a dashboard the time filters don't seem to work - data filters update as expected, but changing anything on the time filter doesn't update the reports. Is there any way to enable time filters to work on a shared dashboard?
댓글 보기 · 2023년 2월 10일에 게시됨 · Jacqui T
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