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Chris Haussler
가입한 날짜: 2021년 12월 27일
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마지막 활동: 2022년 4월 11일
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님의 최근 활동 Chris Haussler
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Currently, if an agent submits a form on behalf of an end-user, the form does not ensure required fields are filled-out. This allows essential questions to go un-answered, requires manual follow-up to get the information, and has me 're-training' agents.
The response I received from Zendesk Help, "Agents must complete all required fields prior to ticket closure" is unhelpful and does not get the job done.
Fields that are required for form submission are essential to getting the request completed efficiently. If a field is marked 'required' for ticket submission, make all roles fill it out.
2022년 4월 11일에 게시됨 · Chris Haussler
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The link in the Business Schedules section:
What timezone applies to my business hours?
...throws a 404 page not found.
댓글 보기 · 2022년 1월 28일에 게시됨 · Chris Haussler
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This article is missing a key piece of information. When the G Suite admin is setting up forwarding, what destination address should be provided? Is it the default Zendesk Support address in admin->Channels->Talk and email->Email?
Update: Nevermind, the answer is here.
댓글 보기 · 2021년 12월 27일에 편집됨 · Chris Haussler
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