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Shane Statham

가입한 날짜: 2024년 7월 03일

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마지막 활동: 2024년 8월 20일

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님의 최근 활동 Shane Statham

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댓글End users and organizations

Im looking to bulk remove 2 tags from ex agents who are now end users.

 

While we can go through a search and sort by role, we'd prefer the option to bulk remove via API.

 

Is this possible with the Update User API or alternative?

댓글 보기 · 2024년 8월 20일에 편집됨 · Shane Statham

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댓글Managing your email

So our team has several Brands. We're having issues when a agent creates a new ticket and changes the brand, the email that is being sent from, is from the incorrect brand.

Is there any way to set a trigger or condition that when the brand is changed from the default, that the email address also changes? 

We are aware of how to manually change it, but agents often forget and it can confuse customers when they get an email from an incorrect brand.

댓글 보기 · 2024년 7월 03일에 편집됨 · Shane Statham

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