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Hans Lohmann

가입한 날짜: 2022년 3월 08일

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마지막 활동: 2024년 4월 18일

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님의 최근 활동 Hans Lohmann

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게시물 Q&A - Apps and integrations

Hey there,

we're setting up the Salesforce App in Zendesk at the moment. We do the lookup via a custom ticket field which contains the Salesforce Account ID. We're able to display information from the Account & related Opportunities.

But for example on Contacts, it shows only those who are direct contacts for the specific account. Our expectation would be that all related contacts are shown, regardless if they're direct or not

Besides that we're wondering how to make use of Contact Relationships in a meaningful way, so that for example we can display the Role of the contact in the Account


Thanks
Hans

P.S. I also asked in a comment here: https://support.zendesk.com/hc/en-us/articles/4408821555482/comments/4448030625562

2022년 3월 12일에 게시됨 · Hans Lohmann

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댓글Salesforce integration

Hey there,

we're setting up the Salesforce App in Zendesk at the moment. We do the lookup via a custom ticket field which contains the Salesforce Account ID. We're able to display informations from the Account, related Opportunities.

But for example on Contacts, it shows only those who are direct contacts for the specific account. Our expectation would be that all related contacts are shown, regardless if they're direct or not

Besides that we're wondering how to make use of Contact Relationships in a meaningful way, so that for example we can display the Role of the contact in the Account

 

Thanks

Hans

댓글 보기 · 2022년 3월 08일에 게시됨 · Hans Lohmann

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