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Katya Stefanova

가입한 날짜: 2021년 11월 12일

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마지막 활동: 2022년 5월 26일

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님의 최근 활동 Katya Stefanova

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I'm also inquiring if you can choose which comment to be at the top ? Can we customise 

댓글 보기 · 2022년 5월 26일에 게시됨 · Katya Stefanova

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커뮤니티 댓글 Feedback - Help Center (Guide)

Any update on this one ?

Can I upload articles from Excel file - have got 100 to transfer ?

댓글 보기 · 2021년 12월 07일에 게시됨 · Katya Stefanova

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댓글AI agent basics

trying to activate Answer bot so will start testing on Sandbox.

However none of the articles already created Zendensk are not transferred on Sandbox ?

Does this mean that I have to manually  create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ? 

댓글 보기 · 2021년 12월 03일에 게시됨 · Katya Stefanova

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댓글Ticket basics

I've got Rich content in email showing as enabled but we don't get the option for

Changing text color

댓글 보기 · 2021년 12월 02일에 게시됨 · Katya Stefanova

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댓글Using AI agents for email and web form

Can you test it in Sandbox ?

We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ? 

댓글 보기 · 2021년 12월 02일에 게시됨 · Katya Stefanova

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댓글Business rules

There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed. 

When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?

Is there other menu that I have to go to and edit ?

댓글 보기 · 2021년 11월 12일에 게시됨 · Katya Stefanova

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