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Jack D Williams

가입한 날짜: 2022년 10월 11일

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마지막 활동: 2023년 7월 12일

Zendesk Luminary

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댓글Setting up and managing community

Can you change the order of featured posts or change their titles as they appear on the home page?

댓글 보기 · 2023년 7월 12일에 게시됨 · Jack D Williams

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댓글How to manage user access

Is there a way to see *who* suspended a user? And is it true that all of their community posts and comments get deleted once they are suspended?

댓글 보기 · 2023년 6월 16일에 게시됨 · Jack D Williams

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댓글Customer management and profiles

@Jackie I think that's a common problem when using SSO. Or at least I recall that being mentioned somewhere in the past

댓글 보기 · 2023년 4월 26일에 게시됨 · Jack D Williams

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댓글How to manage user access

What if we have no option but to use SSO? Our organization's names are all correct and certainly aren't "FirstName LastName" – it's really frustrating when a staff member replies to a user on the forum and their name isn't shown. Looks really unprofessional.

댓글 보기 · 2023년 3월 14일에 게시됨 · Jack D Williams

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게시물 Feedback - Community Forums (Gather)

 

Feature Request Summary: 

Please make it possible to set certain moderation rules for specific topics. I don't want to have to moderate every comment/post, but I would like to heavily moderate certain areas of the community (feature requests, bug reports, etc.) 

Description/Use Cases: 

We have our feature requests in a topic. Currently, the options are to have no moderation or to have every post and comment moderated.

It would be handy for things such as noticeboards and restricted areas of the forum, where the content needs moderating more to ensure quality.

Business impact of limitation or missing feature:

At the moment every post needs to be moderated, which is time consuming for us and also disappointing for our end users, as their comments and posts are not seen instantly and can delay the conversation.

 

2023년 3월 14일에 게시됨 · Jack D Williams

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댓글Using the knowledge base in Help Center

Is it possible to set certain moderation rules for specific topics? I don't want to have to moderate every comment/post, but I would like to heavily moderate certain areas of the community (feature requests, bug reports, etc.) 

If not, this would be a great addition.

댓글 보기 · 2023년 3월 10일에 게시됨 · Jack D Williams

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댓글Customer management and profiles

Is there a way to force users to choose a username? It's pretty tiring seeing "FirstName LastName" all over our help center and community.

댓글 보기 · 2023년 2월 08일에 게시됨 · Jack D Williams

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커뮤니티 댓글 Feedback - Help Center (Guide)

This feature is a requirement for so many. Would be silly not to prioritize it. Imagine being able to simply drag and drop content from one section to another category....

댓글 보기 · 2022년 10월 11일에 편집됨 · Jack D Williams

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