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Danielle

가입한 날짜: 2023년 8월 10일

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마지막 활동: 2024년 12월 16일

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댓글Ticket automation and collaboration

I've created a macro to action the following: leave an internal note, remove a single tag, and also change the priority to normal. The macro is not working to change the ticket priority from urgent to normal. I've checked the events to confirm this. Any suggestions? Thank you

댓글 보기 · 2024년 8월 14일에 게시됨 · Danielle

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

+1 We need this ability to ban users in messaging that are being abusive. Thank you! 

댓글 보기 · 2024년 8월 06일에 게시됨 · Danielle

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댓글Routing

Barry Neary It seems as if tickets that are reassigned, thus re-entering a custom routing queue, are being routed before the oldest tickets in that same custom queue. Is this expected, or should I open a support ticket for help? 

댓글 보기 · 2024년 8월 06일에 게시됨 · Danielle

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댓글Routing

If we have the backend re-routing un-assigned tickets back to the omnichannel routing queue logic enabled, how does that impact when/how that ticket is routed the second time? Does it up the priority or something similar?

Secondly, which has the higher priority: the initial queue eligibility or the subsequent queue eligibility? 

댓글 보기 · 2024년 7월 31일에 게시됨 · Danielle

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댓글Metrics, attributes, and filters

Hi! Could this be defined more clearly please ‘because the agent is not available at the moment?’ 

What defines unavailable? They are in a status that is offline for messaging? Thank you

댓글 보기 · 2024년 7월 26일에 게시됨 · Danielle

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댓글Accounts and billing

Plus 1 on interest in scheduling a webinar session . I don't see any availability currently.

댓글 보기 · 2024년 5월 21일에 게시됨 · Danielle

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댓글Routing

Hi Barry Neary I'm also curious about being able to enable this ourselves. Currently I'm testing Omnichannel routing and Messaging in our Sandbox. Is this something we'll be able to enable ourselves in Admin Center? Could you help me to enable it in our Sandbox instance? Thanks!

댓글 보기 · 2024년 5월 10일에 게시됨 · Danielle

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댓글Customer management and profiles

“Suspended users can still chat, but no ticket is created.”  What does the suspended email user experience if they can still chat but a ticket isn't created? What is the agent experience in Agent Workspace - is the chat conversation visible in suspended tickets? Thank you! 

댓글 보기 · 2024년 5월 07일에 게시됨 · Danielle

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Thank you! 

댓글 보기 · 2024년 5월 01일에 게시됨 · Danielle

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댓글Routing

Hi Barry Neary , I'm also curious about updates on the ability for SMS tickets to be assigned via Omnichannel routing. Is there an expected date for this? Thank you

댓글 보기 · 2024년 4월 26일에 게시됨 · Danielle

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