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Vivek Buthello

가입한 날짜: 2022년 7월 12일

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마지막 활동: 2024년 2월 12일

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님의 최근 활동 Vivek Buthello

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Why ZD subscribers are restricted from good features !! Are these only restricted for ZD and not to their clients !!!!

댓글 보기 · 2024년 2월 12일에 게시됨 · Vivek Buthello

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Vivek Buthello님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)

We get tickets for issues multiple clients but the concern/issue is related to same concern.

We use to escalate this to development team while escalating/assigning to development instead of assigning N number of tickets We want to create one ticket with case details and assign this to development.

so for this I want unique series so that can manage escalated tickets easily and wont create mess at escalation level.

2023년 5월 05일에 게시됨 · Vivek Buthello

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Vivek Buthello님이 에 게시물을 만듦

게시물 Feedback - Chat and Messaging (Chat)

when we use Bot in Social media, When client DM it search DM text instead of offering Bot Flow.

2022년 7월 26일에 게시됨 · Vivek Buthello

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

As observed Zendesk Bot wont allows user to Jump on Top or beginning even when they communicating with Bot but it gives Start Over button if they search something not listed in Guide, so cant we get this start Over button in Designing option so where ever needed can add this and Just ask user to click on it. 
After raising request to agent it remains in same state till the time case is open is second drawback of Bot. Looking for immediate solution on this.

댓글 보기 · 2022년 7월 12일에 게시됨 · Vivek Buthello

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