Sari Siekkinen

Event this is so frustrating to roll down to found out the latest comment. Zendesk, please let us choose whether new comments are on the bottom or first.

Greg, thanks for the answer. I'll fear the day we will receive the message !!

Greg, what are you meaning you are forced by Zendesk to switch to Agent Workspace 😲
Is this happening to all of us  .... no, no, no. !!!!
As the sorting is wrong on Agent Workspace (and in Help Center for customers ticket view) we cannot be forced to accept this.

Hi, How could I exclude one agent from this trigger 'Notify all agents of received request'? I did found that there are options to have notifications sent to one agent but that is not a option. Also we would like to exclude Light Agents from that trigger. 

Our reason as well not to use Agent workspaces is the WRONG order of comments on tickets.
ALSO, our customers are complaining about it's wrong order of comments in their requests views in HelpCenter (just like in here in your Community comments it is annoying to go some threaths pages and pages until you find the latest comment).

Our customer complain that when seeing their tickets on Help Center /your requests it is difficult to stroll down to add comments; as it is in here as well. It is annoying to find the newest in the bottom and write your comment on the bottom.