Paul Jarman
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Exactly that, I agree with Tim. My previous post is still pending approval, I guess because I included an image. Here it is in text only:Hey Erin, thanks for this. So are you saying that other p...
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Hey Erin, thanks for this. So are you saying that other parts of the reporting dataset for tickets, such as on the below will dynamically reflect any custom statuses? Are our custom statuses now ...
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The lack of reporting is meaning we cannot use the custom status functionality. It is stopping us expanding Zendesk use further in our business - and needs addressing asap.
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I understand lots of people wanted this changed (and I agreed, as long as configurable by us which one - subject or requester - is displayed. Our teams are wholly used to the requester now and so ...
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Should be configurable to choose between the two at least. Or - at least display the title when you hover on the tab
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Any update please Salvador Vazquez or Nicole Saunders - keen to understand latest as have just expanded use of ZD in our organisation. So, view will soon become a challenge for us. (cc Dermot Cle...
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Totally agree, this is a critical feature and is preventing us from creating efficient reporting processes internally. This coupled with no Explore API leaves us hand-tied to properly manage perfo...