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Ryan Christian

가입한 날짜: 2023년 2월 21일

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마지막 활동: 2023년 4월 07일

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님의 최근 활동 Ryan Christian

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댓글Managing Talk

Apologies for the long delay,

So we can continue to record calls after the customer has been transferred to an external party, but the recording will not continue when transferred internally? This seems incredibly backwards, so I can't believe I'm understanding that correctly.

To be clear, if a customer calls and gets agent A, and agent A transfers to agent B, we want the full conversation of A & B saved.

댓글 보기 · 2023년 4월 07일에 게시됨 · Ryan Christian

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댓글Managing Talk

Hello, the following line (under "What is not recorded") is a bit unclear to me:

> Any consultation, usually before transferring a call to another party (warm transfers)

Does this mean that if a call is transferred, we lose that portion of a recording? We'd very much like to keep the entire recording, as it can contain important context.

댓글 보기 · 2023년 2월 21일에 게시됨 · Ryan Christian

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