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Oren Ben-Ami

가입한 날짜: 2021년 12월 27일

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마지막 활동: 2023년 3월 02일

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댓글Setting up Zendesk Guide

Hi,

I have a few questions if I enable Require sign in (and we plan to implement SSO):

  1. Will end users see our Help Center home page and click Sign in at the top right?
    Now, when I am signed into Zendesk as an admin and visit our Help Center, I see the home page, and I can click Sign in, but I don't have to fill out credentials; I am automatically signed in.
    Or will they receive our platform's SSO sign in page and be redirected to the Help Center?
  2. Will I be able to go into an individual article and select Everyone in Article Settings > Visible to so I can have that particular article open for everyone?
  3. Will Google Analytics still work when I password-protect our site?

I appreciate any help you can provide :) Thanks!

 

댓글 보기 · 2022년 12월 14일에 게시됨 · Oren Ben-Ami

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댓글Working with articles in the knowledge base

I tried embedding a YouTube video with "Start at 8:55" for example, and it pastes in fine, but when the article is published, it is ignored and removed - it just starts at the start of the video. Is there a way to start at a certain point?

댓글 보기 · 2021년 12월 27일에 게시됨 · Oren Ben-Ami

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