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Sandra Campbell
가입한 날짜: 2022년 10월 21일
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마지막 활동: 2023년 8월 25일
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님의 최근 활동 Sandra Campbell
Sandra Campbell님이 에 댓글을 입력함
hello,
despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket status" screen to "Awaiting Memjet reply" however the original description is still displayed (Awaiting your reply) on the Ticket statuses screen and to the end user. See screenshots below. Am I doing something wrong?
thanks, Sandra
댓글 보기 · 2023년 8월 25일에 편집됨 · Sandra Campbell
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Sandra Campbell님이 에 게시물을 만듦
Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.
This is confusing the customer as they are looking for an update and not seeing one in the ticket.
Can the Updated Date either be hidden from end users, or only show when the last public comment was added.
2023년 6월 07일에 게시됨 · Sandra Campbell
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Sandra Campbell님이 에 게시물을 만듦
Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few.
2023년 5월 31일에 게시됨 · Sandra Campbell
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