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Barry O'Connell

가입한 날짜: 2022년 2월 01일

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마지막 활동: 2023년 1월 23일

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님의 최근 활동 Barry O'Connell

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Karen Hynes Baring in mind this thread is open 4 years and still no further clarity on when this will be available, I am looking at alternative suppliers. I do not fancy moving into yet another year without this very basic, standard metric reporting. One of your competitors has been in contact with me and they have this reporting functionality along with almost every other feature of Zendesk and then some, all for almost half the price of what we currently pay Zendesk. You're making this decision very easy. 

댓글 보기 · 2023년 1월 23일에 게시됨 · Barry O'Connell

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Karen Hynes Any update on this vital reporting function for call centers? 

댓글 보기 · 2022년 12월 07일에 게시됨 · Barry O'Connell

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zendesk Karen Hynes We are in Q4. Can you at least respond with an update on the  planned implementation or is this just being kicked down the road as it has been since 2018? 

댓글 보기 · 2022년 10월 13일에 게시됨 · Barry O'Connell

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Karen Hynes zendesk - You do realise this is Q4 yes? And we are still no further or none the wiser on when we will have this very basic standard metric reporting. 

댓글 보기 · 2022년 10월 06일에 게시됨 · Barry O'Connell

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Karen Hynes With all due respect, Q4 is a bit vague. Is there any planned date for implementation? Is this already road mapped? This thread is open 4 years now so I am sure you can understand the frustration. Agent Availability is one of the most basic and crucial metrics in call centres. I was bemused to find you do not have this capability. 

 

댓글 보기 · 2022년 9월 27일에 게시됨 · Barry O'Connell

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Any update on this request for implementing a very basic standard metric of Agent Availability that majority of your customers have a need for and have been asking for for over 4 years it would seem by these threads????????? 

 

댓글 보기 · 2022년 9월 22일에 게시됨 · Barry O'Connell

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zendesk Why is there no movement on this thread? Agent availability is a standard metric for Call Centers? Can this be be expedited as it seems from this thread and the many others I have come across on the same topic, that a lot of your customer base require this reporting functionality. 

댓글 보기 · 2022년 8월 23일에 게시됨 · Barry O'Connell

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Standard of any support tools I have used in call centres in the past. This should be a added to roadmap. Its actually surprising to me that this is not already available or on a road map. Manual answering directly effects metrics like speed of answer and abandoned. 

댓글 보기 · 2022년 7월 21일에 게시됨 · Barry O'Connell

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Any update on this? This is really a basic call centre metric which should already be available!  

댓글 보기 · 2022년 2월 24일에 게시됨 · Barry O'Connell

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Very useful function to have auto answer in place. Would like to see this expedited. 

댓글 보기 · 2022년 2월 01일에 게시됨 · Barry O'Connell

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