Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner)님의 최근 활동-
Tim Hartzuiker (pluscloud - Premier Zendesk Partner)님이 에 게시물을 만듦
Change in Follow-up tickets for Side Conversations
Feature Request Summary: Follow-up tickets for Side Conversations are created on the original group value only, or, in case it no longer exists, the standard group. Currently, the follow-up ticket ...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner)님이 에 댓글을 입력함
Hi, Toby Sterrett, we are getting lots of positive feedback from our customers. It's a much better place for Side Conversations. We do have one point of feedback. When your message gets long, the ...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner)님이 에 댓글을 입력함
I can definitely understand the reason for this change: Additionally, to mitigate performance issues, the default ticket closing automation is now required for all accounts. Admins can still edit ...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner)님이 에 댓글을 입력함
Strongly agree with this. In the current day, most companies will have multilingual support, so not having translations in content blocks almost defeats its purpose. As a Premier Zendesk Partner, w...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner)님이 에 댓글을 입력함
Hi Mei-E Loh, Thank you for your swift reply. To confirm, the FRT metric behind the feature gate is the SLA badge that is visible in Views and in a ticket? If yes, how can I contact you to send you...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner)님이 에 댓글을 입력함
Hi Mei-E Loh, What is this feature gate, is this an EAP or something else? I can't find FRT metrics for socials/messaging in this list. As a Zendesk Partner, we have a customer who is really waitin...
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Tim Hartzuiker (pluscloud - Premier Zendesk Partner)님이 에 댓글을 입력함
Adding HTML or Rich Text editing for Signatures would be a great feature.