Lara Cox
-
총 활동 수29
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수1명
-
투표 수9
-
플랜 수9
활동 개요
Lara Cox님의 최근 활동-
Lara Cox님이 에 댓글을 입력함
Karen Hynes. The last update on this was in MARCH. Please provide another.
-
Lara Cox님이 에 댓글을 입력함
+1 on this. I was just searching for a way to automatically set the ticket type to task and set the due date to the following business day with a ticket macro, and then searched to see if it is pos...
-
Lara Cox님이 에 댓글을 입력함
How can I manipulate the results to show a percentage solved by Agent and Channel out of total solved in channel for the time frame?
-
Lara Cox님이 에 댓글을 입력함
Hi Christine, Thanks for the feedback. I've already implemented IVR routing in our ZenDesk instance. What I'm asking is if there is a way to ensure that a specific ticket form is selected when a ti...
-
Lara Cox님이 에 댓글을 입력함
Is there a way to assign a specific ticket form to a ticket created based on a specific IVR keypress?
-
Lara Cox님이 에 게시물을 만듦
Enhanced ticket search functionality by ticket number
It would be a valuable enhancement to be able to search comma separated tickets numbers in the search bar in support to list out tickets below. Search functionality now only allows to search one ti...
-
Lara Cox님이 에 댓글을 입력함
Hi Anne Ronalter Thanks for your reply. I just want to clarify specifically that I'm not asking about the ability for end users to leave a satisfaction rating over the phone in ZenDesk Talk after ...
-
Lara Cox님이 에 게시물을 만듦
Trigger CSAT Email for Talk Tickets
If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email that is sent to the email associated to the user, even if their ticket was creat...
-
Lara Cox님이 에 댓글을 입력함
After enabling cc's and followers, we lose the ability to add a cc using a macro. We have light agents that need to be cc'd on certain ticket types to respond externally/outside of ZenDesk. Is ther...
-
Lara Cox님이 에 댓글을 입력함
I'm looking for a glossary that defines how ZenDesk calculates it's metrics and what each metric means. For example: The average answer time metric - does this include greeting and time in the IVR ...